Saturday, February 12, 2011
Blah, blah, blah
My sister in law is fighting a battle of wills with her cable company. Have you ever had to do that and no matter who you speak to in customer service, you don't get anywhere? Round and round she goes like she's on a merry-go-round, but I can tell you she's not having any fun. Something is wrong when it's company policy to treat people badly. Just trying to get an address and phone number of their corporate offices has proved a struggle. That should be a flag when they don't want this to go any further than the local offices. The Internet has changed everything about how we deal with our problems. We can go online and in seconds find out everything we need to know about a company. We can find out their performance and we can see if there are other complaints from disgruntled customers. There's always going to be customers that no matter what the circumstances a company can never please them. But when you see page after page of formal complaints posted, you quickly realize maybe this company doesn't really care.
For years my sister in law has had the same cable company. For years she has paid her bill and they would remind her in correspondence that she was a valued customer. Last week she realized she really wasn't valued at all. She now knows just where she stands with them and that she just needs to hush and go sit down. I don't think she's gonna do that.