Sunday, March 6, 2011
right and wronged
I've been writing a lot about cars lately, they've been on my mind. We bought a new Kia Sportage at Frank Fletcher Kia in Bentonville, Arkansas a month ago to fill the bill for an all wheel drive vehicle. We had owned a Hyundai Santa Fe for 3 years so we felt comfortable buying the Kia, Hyundai owns them as well. The night we picked up the Kia, the service light came on. We were the last customers that night and taking it back was not an option. The following day we had a record 24" of snow so the new Kia "rested" in the garage with the Prius. The following week I took it back in and they reset the computer. In a few days the light came back on, back it went. This time was overnight and I picked it up the next day. A few days later the service light came back on and I took it back in. This time they kept it over the weekend. When Frank Fletcher Kia service department told me that our two week old car needed a new transmission I couldn't believe it. We hadn't even licensed the car and already it needed a major repair. I immediately told them I did not feel comfortable with the car. If the transmission needed replacing at two weeks, what else could be wrong with this vehicle? Last week was stressful with visits to the dealership, telephone calls with Kia Consumer Affairs and telephone calls with management at Frank Fletcher Kia. We asked that they sell us another Kia. Kia Consumer Affairs said it was up to the dealer. Frank Fletcher declined and simply replaced the transmission. I have to say we feel very worried that we will have further issues with this car. After 40+ years and many, many vehicles purchased this is the first time we've ever had a problem of this magnitude. This is also the first time a dealer hasn't done the right thing, at least in our eyes. What do you think?